Terms & Conditions, Refund, Returns & Privacy Policy

Terms & Conditions

1. Introduction

Welcome to TicketKoi.com. These Terms and Conditions govern and constitute for your use of TicketKoi.com online ticketing platform, including ticket purchases, sales, and transfers. By creating account, accessing, or using TicketKoi.com, you agree to comply with the following Terms and Conditions. 

2. Definitions

• Platform: TicketKoi.com
• Vendor: An individual or entity hosting an event on the platform.
• User: Any person who uses the platform to buy tickets or interact with the platform.
• Event Host: The vendor who organizes the event.
• We/Us/Our: The owners and operators of TicketKoi.com.

3. User Accounts

• Users must be at least 18 years old or above to be use this website/platform.
•  Users must create an account to purchase or sell tickets.
• Users are responsible for maintaining the confidentiality of their account information.
• Users must provide accurate and up-to-date information.

4. Ticket Sales and Purchases

• Vendors/organizers can list events and sell tickets on the platform.
• Users can purchase tickets for listed events.
• A small percentage of ticket sales is retained by TicketKoi.com, and the remain portions are going to the event host.

5. Ticket Transfers

• Tickets can be transferred to other users as per platform procedures.
• The transfer of tickets is subject to the event host’s approval and any applicable fees.

6. Payment and Refunds

• Payments for tickets must be made through the platform’s approval payment methods.
• Refunds are governed by our Payment and Refund Policy.

7. Terms of Use

• Users must not engage in fraudulent or illegal activities on the platform.

• Users must not offer or sale any illegal product or services.
• Users must respect the intellectual property rights of others.
• The platform reserves the right to suspend or terminate accounts for violations of these Terms and Conditions.

8. Liability

• The platform is not responsible for the actions of vendors or event hosts.
• The platform does not guarantee the availability or quality of events.

9. Changes to Terms

• We reserve the right to modify these Terms and Conditions at any time.
• Users will be notified of any changes through the platform.

10. Governing Law

• These Terms and Conditions are governed by the laws of the United States of America.

Privacy Policy

• Introduction

• This Privacy Policy describes how TicketKoi.com collects, uses, and protects your personal information.

• Information Collection

• We collect information that you provide during account creation, ticket purchases, and event listings.

• Information collected may include name, address, phone numbers, email address, payment information, and event details.

• Information Use

• We use your information to facilitate ticket sales, process payments, and provide customer support.
• We may use your information to send promotional materials and updates.

• Information Sharing

• We do not share your personal information with third parties except as necessary to process payments, government, and comply with legal requirements.

5. Data Security

• We implement security measures to protect your information from unauthorized access and disclosure.

6. Your Rights

• You have the right to access and correct your personal information.
• You can request the deletion of your account and personal information.

7. Changes to Privacy Policy

• We may update this Privacy Policy from time to time.
• Users will be notified of any changes through the platform.

8. Contact Us

• For questions or concerns about this Privacy Policy, please contact us at Info@TicketKoi.com

Payment and Refund Policy

1. Payment Methods

• We accept payments through major credit cards, PayPal, and other specified methods.
• Payments must be completed before tickets are issued.

2. Ticket Pricing

• Ticket prices are set by event hosts and may include additional fees.

3. Refunds

• Refunds are subject to the event host’s refund policy.
• Requests for refunds must be made through the platform within the specified time frame.
• Refunds will be processed to the original payment method.

4. Cancellations

• If an event is canceled, users will be notified and refunds will be issued as per the event host’s policy.

5. Chargebacks

• Users who initiate chargebacks without following the refund procedure may have their accounts suspended.

6. Disputes

• Any payment disputes should be reported to our customer service for resolution.